Overview
This Privacy Policy explains how Her Haus Wellness LLC collects, uses, stores, and shares information through our website, member portal, intake forms, class schedule, shop, SMS tools, access-control integrations, and studio services.
Information We Collect
We may collect contact details, account details, membership selections, class bookings, attendance records, check-in activity, shop orders, support messages, and payment-related information. Intake and member profile forms may include fitness goals, health and wellness background, height, weight, photos, emergency contact information, and signed agreements or waivers.
When access-control features are enabled, we may collect door unlock, PIN, Touch Pass, credential, or UniFi Access activity connected to a member profile. We may also collect device information, IP address, browser data, form submission timestamps, and spam-prevention signals.
How We Use Information
We use information to operate the studio, review intake leads, approve members, manage memberships and credits, book classes, process payments, prepare orders, support members, send service messages, maintain safety and security, improve the website, and prevent spam or fraud.
Payments and Third-Party Services
Payments are processed through Stripe or other approved payment providers. Her Haus does not store full card numbers on our website. We may use service providers such as Stripe, Twilio, UniFi, hosting providers, email tools, and analytics or security vendors to provide the services you request.
SMS and Email Communications
If you provide your phone number or email, we may send transactional messages about intake, bookings, account access, payments, orders, class updates, and support. We may also send promotional messages where permitted. Message frequency varies. Message and data rates may apply. You can reply HELP for help, reply STOP to supported SMS messages, or contact us to update your preferences.
SMS opt-in data and consent are used only for Her Haus Wellness Studio communications and are not shared with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, maintain the shopping bag, improve performance, and understand website usage.
How We Share Information
We do not sell personal information. We may share information with service providers that help operate the website and studio, with payment and messaging providers, when required by law, to protect rights and safety, or in connection with a business transaction involving Her Haus Wellness LLC.
Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect information. No system is completely secure. We keep information for as long as needed to provide services, meet legal or accounting obligations, resolve disputes, maintain safety records, and operate the business.
Your Choices
You may request access, correction, deletion, or an export of certain personal information by contacting us. Some information may need to be retained for legal, security, billing, signed agreement, or operational reasons. You may opt out of promotional communications at any time.
California Privacy Rights
California residents may have rights to know, access, correct, delete, and limit certain uses of personal information, depending on applicable law. To make a privacy request, contact us at the email below. We do not knowingly sell or share personal information for cross-context behavioral advertising.
Children
Our website and member services are not directed to children under 13. Minors may only participate in studio services with any required parent or guardian consent.
Contact
Questions or privacy requests can be sent to support@herhauswellness.com.